安徽华御保安集团有限公司

Anhui Huayu Security Group Co. Ltd..
  • 电话 :           18098776866 18955719119
  • 地址 : 宿州市埇桥区银河三路万达华城 2-1 幢 2802 室

服务标准

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一、门卫服务的质量标准:

1、对客户单位出入口进行把守、验证、检查,保卫客户安全。
2、查验出入人员的证件,办理登记手续,禁止无关人员进入。
3、根据客户的要求,对出入的人员,车辆携带或装运的物品进行查验,防止客户单位财物流失。
4、指挥、疏导出入车辆,清理无关人员,维护出入口的正常秩序。
5、及时发现不法行为人,截获赃物,做好治安防范工作。
6、协助客户单位做好来访接待工作。


二、 巡逻服务的质量标准:
1、对特定区域、地段和目标进行巡查、警戒,保卫客户安全。
2、通过巡逻、震慑不法分子,使其打消对客户不法侵害的企图。
3、通过巡逻,发现可疑人员,对其进行询问,对有作案嫌疑的,送交有关部门处理。
4、对正在发生的不法侵害行为,应采取相应措施,予以制止,将不发行为人送交公安机关或有关部门处理。
5、检查、发现、报告并及时消除各种不安全隐患。防止火灾,爆炸等事故或抢劫、盗窃等不法侵害案件的发生。
6、在巡逻过程中,对已经发生的不法侵害案件或灾害事故,应及时报告公安机关或有关部门并保护现场。

三、守护服务的质量标准:
1、对特定的目标进行看护和守卫,保卫客户安全。
2、维护守卫区域的正常秩序。及时制止无关人员进入守卫范围。
3、做好防火、防盗、防抢、防爆炸等工作。

四、技术防范服务的质量标准:
1、人安人员运用科技手段和设备,为客户指定的区域和目标,设计,安装各种报警器材并定期维护,提供接警、先期处警和其他相关技防服务业务,保卫客户安全。
2、防止客户单位遭受不法侵害。
3、接到入网客户的报警信息,应迅整赶赴现场进行先期处置。
4、对正在发生的不法侵害行为,应采取措施制止,对不法行为人应立即送交公安机关处理。
5、对于误报警应迅速给予排除。
6、对联网报警客户的技防设备,应定期进行巡检维护,防止设备出现故障。
7、技防设备的安装,应严格遵照有关技术规范和标准进行。
8、对于客户提出的设备报修、移机应迅速给予处理。 

五、勤务管理
1、 交接班制度 
1)要严格遵守交接班制度,按规定的时间交接班。因故不能执勤的,必须提前办理请假手续。
2)上岗前的准备工作
接班人员做好上岗准备,按规定着装,携带执勤用品,准时接班。
3)交班
接班人员到达岗位后,交接时双方先行敬礼,然后边注意观察,边做交接班事宜。交班人员应告知本班发生的情况和处理结果,并交待需要继续办理的事项。移交勤务登记簿,双方签字备查。接班者未到或未办理交接班手续,当班者不能离开。
2、请示报告制度 
遇到紧急情况和重大问题时要及时、具体、准确地向客户单位、上级领导和公安机关等有关部门请示、报告。对客户单位、上级领导及公安机关等部门有关处置紧急情况的工作指示,要立即、坚决执行,执行结果要及时反馈,并做详细记录。
3、勤务检查制度
驻勤单位组织负责人或指定的勤务检查人员,负责对执勤情况进行检查。勤务检查的内容以履行岗位职责的情况为主。对勤务检查中发现的问题和处理结果,应做好记录,重要问题应及时向上级汇报。
4、勤务登记制度
勤务登记由当班人员负责记录。主要记载上级指示、通知、交办的事项及值班期间发生和处理的问题,记录必须清晰、准确,不得随意涂改,并妥善保管。
5、岗位要求
1 着装整齐,语言文明,手势规范,站姿端正,精神饱满。
2 熟记客户单位有关门卫规章制度、出入手续,使用的各种证件、标志、车辆的牌号等。
3 了解门卫区域内的环境状况和安全措施。
4 熟悉和掌握单位内部机构的分布、位置、联系方式。
5 基本熟悉和掌握客户单位内部人员情况。


服务承诺书Service Commitment

我方承诺:

一、派驻保安人员原则:

(1)、派驻贵公司的所有保安队员为退役军人及社会优秀青年,初中以上文化学历,年龄 18-50 周岁,均经过严格的面试、政审、体检,并经过保安岗前培训合格后上岗。
(2)、我方保持人员的稳定,每年人员流动率不超过 30%。
二、承诺服务内容:
(1)、门禁服务
A、保安员通过客户单位出入口进行值守、验证、检查登记,维护客户安全;
B、检查出入人员的证件,办理登记手续,禁止无关人员进入;
C、对出入人员的证件,车辆及其携带或装运的物品进行查验,防止客户单位财产流失及违禁物品流入;
D、指挥疏导出入车辆,维护出入口的正常秩序;
E、及时发现不法行为人,截获赃物,做好安全防范工作;
F、协助客户单位做好来访人员接待工作;
G、做好报刊、杂志、信件、包裹的收发和急件的快速处理工作;
H、负责自行车棚、停车场、警卫室周围秩序的管理以及卫生工作,保证场区整洁有序。

A、保安员通过对特定区域、地段和目标的巡视检查、警戒,保护客户安全;
B、通过巡逻,震慑不法分子,有效防范对客户可能造成的不法侵害;
C、通过巡逻,发现可疑人员,对有违法犯罪嫌疑的,依法扭送到有关部门处理;
D、对正在发生的不法侵害行为,应采取相应措施予以制止,不法行为人及时扭送公安机关或有关部门处理;
E、检查、发现、报告并及时消除各种安全隐患。防止火灾、爆炸等事故或抢劫、盗窃等不法侵害;
F、在巡逻过程中,对已发生的不法侵害案件或治安灾害事故,应及时报告客户和公安机关或有关部门,并采取相应措施保护现场。
(3)、消防安全服务
A、保安员定期检查灭火器的压力,消防喷淋系统的水压,火灾报警系统的灵敏度及各种安全指示标志、应急灯的功能检测。
B、根据甲方需要,保安员可对甲方的易燃、易爆物品及其它危险品进行实时监控。
C、保安队长组织每周对辖区进行一次消防安全检查,并在当日将检查结果汇报给甲方主管。
D、我方定期挑选一名部队退役的专业消防兵对驻甲方的保安队员组织消防业务知识培训及演练。
E、我方可协助甲方制定紧急情况预案。

F、若甲方需要,我方可以选派从部队退役的专业消防兵对甲方员工进行消防知识及紧急情况下的自救培训,也可协助甲方进行演练。
三、承诺服务保障措施

(1)我方派遣的保安队员均经过专业的培训,熟悉消防、安保监控系统,配备统一的保安服装,熟知治安防范措施。

(2)根据贵公司要求结合实际状况 24 小时轮值,制定一系列保卫监护方案,做好门禁车辆、人员管制、夜间巡逻、防火、防盗、防治安事故工作。

(3)熟悉消防知识,熟练操作、使用各类消防器材,定期检查、保养、更换各类消防设备、设施并按规定作好各类记录。

(4)稽查部将不定时对保安队员的执勤情况进行监督检查,负责对保安队员教育管理,提高队员素质,适应贵公司的业务需要。

(5)对贵公司提出的不称职保安队员及时查处,并在 2 天内及时更换。

(6)保安队员因事、因病或其它原因缺勤的,及时调配补充。

(7)所有保安队员必须遵守贵公司的所有规章制度,服从贵公司的日常管理,保守商业秘密。

(8)所有保安队员采取军事化管理,集中住宿、统一晨练出操,定期进行培训,可根据贵公司要求安排统一驻守,遇紧急任务时随叫随到。

四、应急预案

(1)、遇有无关人员违反规定欲进入守护区域时,应进行劝阻;对不听劝阻的,应坚决制止并迅速报告客户单位或有关部门处理。

(2)、遇有无关车辆,欲进入守护区域时,应示意停车,对不听指挥强行闯入的,应立即制止并报告客户单位或有关部门。

(3)、发现不法侵害行为,应立即采取措施坚决制止,并将不法行为人送交客户单位或公安机关。做好现场保护工作。

(4)、发生火灾、爆炸等灾害事故,应立即报警,并及时通知客户单位。采取积极措施防止事态扩大,协助抢救受伤人员,并做好现场保护工作。
五、公司服务优势
高素质的队员 – 退伍军人结合社会优秀青年,18-50 周岁、170CM以上、初中以上学历,均经过严格的面试、政审、体检及保安岗前培训考试合格后上岗。
完善的培训体系 -- 岗前教育包括警卫礼仪、值勤、巡逻需知、消防

安全教育、防盗防治安措施等。

军事化的管理 -- 统一的服装、警械配备,严格的警卫制度、统一内勤管理,严谨的巡岗查岗监督制度、规范的奖惩考核制度。


We promise:
1. Principles for the stationing of security personnel:
(1) All the security guards stationed in your company are retired soldiers and outstanding young people with junior high school education or above. They are 18-50 years old. They have undergone rigorous interviews, political examinations, physical examinations and qualified pre-job training for security guards.
(2) We maintain the stability of our personnel, with the annual turnover rate not exceeding 30%.
2. Commitment service content:
(1) Access Control Service
A. Security guards are on duty, verifying, checking and registering through the entrances and exits of customer units to maintain customer safety.
B. Check the certificates of entry and exit personnel, go through registration procedures, and prohibit the entry of unrelated personnel;
C. Inspecting the certificates of entry-exit personnel, vehicles and articles carried or shipped by them to prevent the loss of property and the inflow of prohibited articles from customers'units;
D. Commanding the evacuation of incoming vehicles to maintain the normal order of entry and exit;
E. timely detection of the wrongdoer, interception of stolen goods, and safety precautions;
F. Assist client units in receiving visitors.
G. Quick handling of newspapers, magazines, letters, parcels and urgent dispatches;
H. Responsible for the management of order around bicycle shed, parking lot and guard room and hygiene work to ensure the neatness and orderliness of the yard area.
A. Security guards protect customers'safety by inspecting and guarding specific areas, locations and targets.
B. By patrolling, we can deter the illegal elements and effectively prevent the possible illegal infringement on customers.
C. If suspected persons are found through patrols, they shall be transferred to the relevant departments for handling according to law if they are suspected of violating the law or committing crimes.
D. For the ongoing illegal violations, corresponding measures should be taken to stop them, and the perpetrators should be sent to the public security organs or relevant departments to deal with them in a timely manner.
E. Inspection, detection, reporting and timely elimination of various potential safety hazards. To prevent accidents such as fires and explosions or illegal infringements such as robbery and theft;
F. In the course of patrolling, the clients and public security organs or relevant departments should be reported in time to the cases of illegal infringement or public security disasters that have occurred, and corresponding measures should be taken to protect the scene.
(3) Fire safety services
A. Security guards regularly check the pressure of fire extinguishers, the water pressure of fire sprinkler systems, the sensitivity of fire alarm systems, and the functional testing of various safety indicators and emergency lights.
B. According to the needs of Party A, the security guards can monitor the inflammable, explosive and other dangerous goods of Party A in real time.
C. The security captain organizes a fire safety inspection to the jurisdiction once a week, and reports the inspection results to the supervisor of Party A on the same day.
D. We regularly select a retired professional firefighter to organize training and drills for the security personnel stationed in Party A.
E. We can assist Party A in formulating emergency plans.
F. If Party A needs it, we can send professional firefighters who retire from the army to train Party A's employees in fire fighting knowledge and self-rescue in emergency situations, and also assist Party A in drilling.
III. Guarantee Measures for Committed Services
(1) Our security team members are trained professionally, familiar with fire control and security monitoring systems, equipped with uniform security clothing, and familiar with security precautions.
(2) According to your company's requirements and 24-hour rotation of actual conditions, a series of security guardianship schemes are formulated to do a good job in entrance guard vehicles, personnel control, night patrol, fire prevention, theft prevention, and prevention of security accidents.
(3) Familiar with fire fighting knowledge, skilled in operation and use of various types of fire fighting equipment, regular inspection, maintenance, replacement of various types of fire fighting equipment and facilities, and make all kinds of records in accordance with regulations.
(4) The Inspection Department will supervise and inspect the performance of security team members from time to time, be responsible for the education and management of security team members, improve the quality of team members, and meet the business needs of your company.
(5) To investigate and deal with the incompetent security guards mentioned by your company in time, and to replace them in time within 2 days.
(6) If the members of the security forces are absent from work due to accidents, illness or other reasons, they shall be allocated and supplemented in a timely manner.
(7) All security personnel must abide by all the rules and regulations of your company, obey the daily management of your company and keep business secrets.
(8) All members of the security forces are under militarized management, with centralized accommodation, unified morning exercises and regular training. They can be stationed uniformly according to your company's requirements and are available on call in case of urgent tasks.
IV. Emergency Plan
(1) When someone concerned violates the regulations and wants to enter the guardianship area, he or she should be dissuaded; if he or she does not listen to the dissuasion, he or she should resolutely stop and promptly report to the client unit or the relevant department for handling.
(2) In case of unrelated vehicles, if they want to enter the guardianship area, they should signal to stop. If they break into the guardianship area without listening to the command, they should stop and report to the client units or relevant departments immediately.
(3) When an unlawful infringement is discovered, immediate measures shall be taken to stop it resolutely and the perpetrator shall be sent to the client unit or the public security organ. Do a good job of site protection.
(4) In case of fire, explosion and other disasters, the customer should be notified immediately. Active measures should be taken to prevent the expansion of the situation, to assist in rescuing the injured, and to do a good job of on-site protection.
V. Advantages of Company Services
High-quality veterans combined with outstanding young people in society, 18-50 years old, 170CM or above, junior high school education, have passed strict interviews, political examinations, physical examination and security pre-job training examination.
Perfect Training System-Pre-job Education includes Guard Etiquette, Duty, Patrol Needs, Fire Protection
Safety education, security measures against theft, etc.
Militarized management - uniform apparel and police equipment, strict